Thank you to our many customers, without you TubCove is nothing
Long-lost level returned by customer after 40 years
Recently, there was a knock on the Tub Cove showroom door and a little old lady entered. I greeted her and introduced myself. She asked if I had time to talk to her about something, I assured her that yes, I did… what could I do for her?
She said she had to get something from her car and that she'd be right back. I looked out and saw something long protruding from the back window of the car. She retrieved the item and came back inside.
As she stood before me holding a towering 6’ long level, she explained to me,
“Forty years ago, your boss came to our home and replaced the tub surround. When he finished and left, my husband found this level laying on the floor in front of the couch. I was going to return it but my husband said no, if he wants it, he can come and get it. If he doesn’t call, I’m going to keep it. I’ve had to live with his decision for forty years. My husband recently died and I couldn’t live with the thought that this tool doesn’t belong to me and I had to return it.”
I told her that the former owner who did her installation work sold the business to my boss 13 years ago, but that I'd be thrilled to contact him and let them know about his long-lost level.
That afternoon, I called the former owner and explained what had happened. He very quietly said "You know Shelley… every day for 40 years I've woken up, got out of bed and wondered what I'd done with that level. You finally answered that question." He was being stone cold sarcastic but it made me laugh.
Since then, I've had the pleasure of getting to know this special person better and have accompanied her to a few community events.
She invited me to her home and I was able to see her laminate tub surround. Other than having yellowed with age (40 years!!) it was in perfect condition!
Thank you Edie, customers like you make working at Tub Cove great!
We appreciate all feedback from our customers, it helps us to give you the best possible service.
I was recently in need of a shower door installation in one of my bathrooms as the shower curtain was allowing water to leak on to the floor thereby creating a falling hazard.
I got bids from three different companies and settled on Tub Cove as they were the only company that did not try to sell me more than what I wanted or needed and their price was far less than their competitors by a huge margin.
The installer Jeff, who did the work was very skilled and detail oriented ensuring that the shower door looked great and was completely water tight with no leaks whatsoever.
If you should ever find yourself in need of bathroom remodeling work be sure that you get a bid from Tub Cove as this company will not try to"Up sell" you work that you don't want or need as I found to be the case with the other companies that gave me bids.
One of these companies wanted 500% more than Tub Cove for the same work. I think it might have had something to do with paying for all of their television advertising.
I just want to say how impressed I am with your services. Both Jeff and Scott were the utmost in customer care and professionalism. And they did a darn good job installing my new shower stall.
There were minor problems, but Jeff seemed to take care of them with ease, and courtesy. He is great!
When then original shower door came in wrong, Scott took it upon himself to get a shower curtain and rod so I could still use the shower until the correct door came.
Everyone from you company has been very good to me. And I loved the fact that at each step they cleaned up after themselves.
My shower is fantastic even though it is a small 32" x 32". But it works! And Jeff even re-purposed the handicap bar from the original shower. I love this guy!
My pics do not do justice, but I do want you to know that I am extremely satisfied.
You convinced us that a company could stand on its reputation. Your willingness to tackle our somewhat unique tub type request really stood out as going the extra mile...Thank you to the whole Tub Cove family for providing us with a tub we love and a stress free installation. It was a job very well done.
Your Bath Walls are a great product and are very reasonably priced. Your crews are very professional and are always here on time when I need them.
My wife and I wish to express our appreciation for everything TubCove has done for us! Allen did a superb job in our main bath and Dan, with his suggestions and ingenuity, turned our drab downstairs shower into one of beauty. We are extremely pleased.
Thank you for a very nice experience. I'm very happy with TubCove's workmanship. You guys are the best value in town! Excellent!
From the start to the finish, the team at TubCove provided professional, caring, and incredible work.
I had a tub surround replaced and when the original one was being removed, there was a discovery of moisture ants. I was out of town on a business trip and Shelley called and let me know and took care of locating the pest removal professionals who got rid of this problem.
Once the Tubcove bathtub surround had been placed, it looked beautiful and I no longer had to worry about moisture ants.
I will be recommending Tubcove to friends who need bathroom remodeling and use them down the road when I have my sink replaced.
I just want to say thank you for taking such good care of me yesterday and the day before; I was desperate and you got me out of a huge bind! I just can't thank you enough for all your help and professionalism.
I would also like to give a big thanks to Jeff and Allen who worked to replace the tub surround. I stopped by this morning to check it out and it looks great- absolutely perfect. I am very impressed especially since it was such a last minute project. Please thank them for me and let them know that I greatly appreciate them squeezing me into their schedule and that I think they did an outstanding job.
Tub Cove is incredibly lucky to have each of you and I will definitely be using you in the future, except next time around I will give you guys more notice.
I have always been impressed with the professionalism and knowledge base of TubCove and now, additionally, I am extremely impressed with your integrity and spirit of generosity. Thank you so very much!
Your company was easy to deal with and you did what you said you would on time! Shelley was very helpful in answering my questions and was a joy to deal with!
Thank you for the beautiful job TubCove did in replacing our old tub and surround. My wife and I are ecstatic! The tub and cove look great and we now can take a shower or bath in style!
You did an excellent job qualifying us and presenting options to us. Your crew showed up on time as scheduled and did a beautiful job replacing our broken and worn tub surround. The new one you installed looks better than new! Your crew also cleaned up after themselves and left the job site clean and neat.
Excellent Job! Thanks! We will recommend you to friends!
Thanks! You did a beautiful job!
If I can keep my Mom safe in her own house by converting the bath to a walk-in shower, even if only for one additional month, the shower conversion pays for itself.
Our contractor told us that TubCove does superior installations at a reasonable cost and that you offer a huge selection from which to choose. We found this all to be true. Thanks again for all you have done for us.
You probably never expected to get a testimonial from renters whose Landlord replaced an old tile shower with a Tub Cove custom built shower, but we just have to say "WOW!"
Great work! It is such an nice shower and easy to clean.
Most of the work was done while we were at work and that is always a bit unnerving for us renters but we had no problems. We met the installer when he returned one last time to add the shower doors. What a nice guy !
We will definitely let friends know about Tub Cove and to check you out when they are ready to replace or remodel.
For now we are content to rent but if we decide to buy another house in the future we will keep Tub Cove in mind.
Your company did a great job! Thank you!
Was I surprised when you, unsolicited, gave me suggestions on how to ameliorate the problems and techniques to make my existing bath wall last for a couple of years to avert additional, immediate expense. I was stunned!
Thank you for three great jobs!
I would like to thank you for the outstanding job you did replacing our tub surround in our condominium unit. We would recommend your company to anyone interested in having a tub surround installed or replaced.
We would like to extend our sincerest thanks and appreciation to the entire Tub Cove family for the experience that we have shared with them.
We started this project with great trepidation. Our neighbors remodel has drug on for over a year due to a poor general contractor.
Your company has proven that a remodel does not have to be a scene out of a horror movie.
Dan, your initial contact with us was a wonderful and informative experience. You convinced us that a company could stand on its reputation. Your willingness to tackle our somewhat unique tub type request really stood out as going the extra mile.
During our visit to your Lake City Way show room, Shelley was a significant influgpce on our selection of your company. Thru her expert tutelage, we even decided to completely change our remodel plans. We selected a new tub we love, as well as the surround. Even after the install date was set, Shelley continued to keep us updated. We knew what would happen, when it would happen and even why some things had to happen. There were NO surprises during our remodel.
On installation day, Jose set the whole tone of a job that went smoothly. He showed on time despite Seattle traffic. He actually removed the old tub and surround without making a mess. We still don't know how that was possible. After he replumbed the pipes in the wall, it truly looked like a work of art. Six hours later, Jose was finished changing out the tub. Six hours! Not six days!
The very next day, Michael came to install the surround. Michael is a master tradesman who not only answered all of our questions, but gave us advice for continued remodel plans. We plan to follow Michael's advice. Even though we watched Michael expertly install the surround, we still don't know how he managed it. It must be that decades of experience just makes an impossible job look easy. Again, we changed our plan and went with the bath fixtures Michael recommended. They were much betten— then what we had decided on.
The entire job was complete in less than two days. Exactly what we were told would be the timeline.
Our future plan is to only use Tub Cove for our second bathroom's remodel. After our neighbors saw the work that was done, they too will be using Tub Cove for future remodels.
Thank you to the whole Tub Cove family for providing us with a tub we love and a stress free installation. It was a job very well done.
Thank You! Good service, accommodating, on schedule. Looks very nice
A note to thank everyone for the great work in the hall and master baths. It is a great improvement! Thank you again!
The people who did the work were professional, efficient and did wonderful work! The finisher who did the surround did wonderful detail work. We will recommend you to our friends!